The Zimbabwe Revenue Authority (ZIMRA) turned nine on September 1, 2010. ZIMRA became effective in January 2001 as a successor organisation to the then Department of Taxes and the Department of Customs and Excise following the promulgation of the Revenue Authority Act [Chapter 23:11] on February 11, 2000.

ZIMRA was born out of Government’s realisation that an efficient revenue generating mechanism is central to the economic development of the Nation.

Statutory Instrument No. 21B of 2001 fixed January 19, 2001 as the date on which the Revenue Authority Act became operational. It also became the date on which the first Revenue Board of Directors was appointed.

The Commissioner General, Mr Gershem T Pasi, was appointed on May 1, 2001 and ZIMRA became fully operational on September 1, 2001 with the two former departments of Taxes and Customs and Excise ceasing to exist on August 31, 2001. 

Since then, ZIMRA has grown at a tremendous pace and has put in place client-centric strategies for the convenience of the transacting public. In an effort to improve its operations, more stations (both permanent and temporary) have been opened nationwide. New border posts have also been opened since 2001 and these include Mphoengs, Sango and Maitengwe while Chirundu is now a one stop border post under the auspices of the Common Market for Eastern and Southern Africa (COMESA).

Operational hours at ports of entry/exit have also been increased and a case in point is Beitbridge Border Post which is now operational for 24 hours.

The Authority recently introduced fully functional Large Clients’ Offices (LCOs) to administer large clients in a personalised way.

ZIMRA has put in place measures to thwart smuggling which is prejudicing the fiscus of revenue and posing health risks to our society. By adopting various strategies that include use of scanners, border patrols, post-importation audits, client awareness programmes, and cargo monitoring; among others, the Authority has made an imprint in fighting underhand dealings.

Strides have so far been made in embracing information and communication technology as part of the Authority’s efforts to modernise Tax and Customs operations. The introduction of ASYCUDA World and scanners at some stations to expedite Customs clearance is a case in point.

ZIMRA now has a fully functional in-house training centre whose goal is to impart skills to our officers. In conjunction with the National University of Science and Technology (NUST), ZIMRA set up a Bachelor of Commerce degree in Fiscal Studies and the first batch of graduates is expected before the end of this year. Plans are underway to introduce the masters component for the programme, most likely before the end of the year.

Through its advisory role to the Government of Zimbabwe on fiscal matters, various fiscal reforms aimed at broadening the tax base have been successfully introduced and these include Presumptive Tax, Value Added Tax (which replaced Sales Tax) and Self Assessment of Income Tax.

The organisation has also courted the confidence of the Nation and is responsible for collecting Road Tolls, Royalties on Minerals, and has been appointed, by the Motor Insurance Pool of Zimbabwe in conjunction with the Ministry of Transport, Communication and Infrastructural Development, as the sole agent for the issuing of Road Traffic Act insurance policies and collecting premiums thereon for all foreign registered vehicles entering Zimbabwe and foreign destined vehicles with effect from March 1, 2010.

ZIMRA pays tribute to the Almighty God for giving us the life, strength, wisdom, commitment and unity of purpose to steer the Zimbabwe Revenue Authority to greater heights, fulfilling the Authority’s mandate and being able to uphold the values of INTEGRITY, TRANSPARENCY and FAIRNESS in all work endeavours.