As a mitigating measure against the spread of COVID-19, companies and individuals have been encouraged to minimise or avoid physical visits to the office. They can utilise the ZIMRA e-services platform which seeks to make it convenient, simple, safe and quick for Zimbabwean citizens and businesses to file their tax returns, make online payments and keep track of their tax transactions online and from anywhere in the world. One can submit their capital gains certificate applications by simply following the step by step instructions on the online registration form.       



  2. Type on the internet browser
  3. Click on Register and the ZIMRA e-Services Account Registration form will appear
  4. Complete the form by typing in all the requisite information, making selections where there are drill-down menus, noting the following:
  • Please note that all the fields have tooltips which assist in completing the form, these appear when the mouse pointer is placed on the field or if the field is clicked)
  • Please note that it is the details of the entity being registered that are entered on this form, not the public officer
  • Ensure that all fields which are marked with an asterisk are completed because these are mandatory
  • In the email field, please enter the email address of the entity being registered and ensure the password has a minimum of 7 characters and a maximum of 16 (of these characters, 2 must be non-alphanumeric characters)
  • Select a security question and provide its answer, these are going to be used for verification when the Forget-Password facility is used
  • After the security question, there is an image (which is known as a Captcha) which is used to weed out robots from completing the form and compromising the integrity and security of the system, this image is a combination of alpha-numeric characters
  • Enter the characters (as they appear in the captcha) in the field which follows the image
  • Double check to make sure all information submitted is correct and
  1. Click on Submit
  2. A confirmation message will appear on the screen and a link will be sent to the provided email to verify if it is authentic
  3. Open the inbox of the provided email address and click on the link provided to verify the email
  4. A confirmation will appear on the screen and at this point, the account is ready for use

  6. Type on the internet browser and log-in to ZIMRA e-Services Portal
  7. Click on "Manage Services"
  8. Select type of service on the list of services by clicking on it
  9. Status will change from "Subscribe" to "Pending" (if not yet approved) or "Approved" (if application is approved).
  10. User is then able to submit return on the contract account if status changes to approved.


  2. Type on the internet browser and log-in to ZIMRA e-Services Portal
  3. Go to "MANAGE SERVICES", then select "Submissions"
  4. Click on "Capital Gains Tax" and the CGT1 form will appear
  5. Fill out the "Details" tab form, click on "Next" and the" Attachments" tab will appear
  6. Attach the necessary documents by doing the following:
  • Click on "Browse" and select the relevant file from the saved documents
  • Drill down and select the type of document being attached
  • Click "Upload Selected File"
  • Repeat process for all documents to be attached
  1. Click on "Next" and the "Finish" tab will appear
  • Read the "Declaration" and agree to it by clicking the box
  • Enter full name under "Signer's Full Name"
  • Enter position under "Designation"
  • Repeat full name under "Electronic Signature"
  • Click "Submit"
  1. Click on "MY HISTORY", select "My Submissions" and make sure the submission status is saying "Submitted"
  2. Please then visit ZIMRA offices for interviews with original copies of your attachments and positive identification after being contacted by the office.
  2. Type on the internet browser and log-in to ZIMRA

e-Services Portal

  1. Go to "My History", then select "My Submissions"
  2. Check on the submitted return's "Status"
  3. If it is saying "Committed", click on "CERTIFICATE" and a pop-up window will appear at the bottom of the screen reminding you to make payment
  4. If payment has been made, Click on "Submit" on the screen that pops up
  5. If payment has not been made, click "Cancel" and make arrangements to effect the payment.
  2. Type on the internet browser and log-in to ZIMRA e-Services Portal
  3. Go to "My History", then select "My Submissions"
  4. A second line written "CGT Certificate" should be available after approval of the certificate application by ZIMRA
  5. Click on "VIEW DOCUMENT" and a pop up will appear on the bottom of the page
  6. Click "OPEN" on the pop-up and the CGT certificate will appear
  7. Click on "PRINT"

COVID-19 is real. Always remember to sanitise, wash your hands with water and soap. Stay safe.

My Taxes, My Duties: Building my Zimbabwe!!



This article was compiled by the Zimbabwe Revenue Authority for information purposes only. ZIMRA shall not accept responsibility for loss or damage arising from use of material in this article and no liability will attach to the Zimbabwe Revenue Authority.