Q: What is the new ZIMRA initiative being introduced?

A: The Zimbabwe Revenue Authority (ZIMRA) is leveraging ZIMRA to excellence in service by introducing a high quality, cost effective, interactive communication channel between ZIMRA and its valued clients in tandem with set statutory obligations.  ZIMRA is introducing a Contact Centre, which is expected to improve service delivery by opening up communication channels between the Authority and its clients.

Q: What is a Contact Centre

A single point of contact for all communication where queries, enquiries and feedback may be channeled and handled through various client touch points like social media, email, calls, mail, SMS among others.

Q: Why has the Contact Centre been introduced now?

A: The revenue collector has decided to add the contact centre to its already existing communication channels as part of its much wider Business Process Re-engineering (BPR), which is looking at reinvigorating and introducing improved processes.

Most of the BPR processes that have been revamped or reviewed have typically come with technological solutions. The contact centre project has been the result of wide consultations internally and externally to ensure that the system adheres to international best practice.  ZIMRA has deliberately put Customer Centricity as its core focus in recent months and the contact centre adds to the already existing effort to improve service.

Q: What is the Contact Centre’s promise?

A: Get in touch with our vibrant Contact Centre team and we promise to serve you through fast responses, ensuring resolution of your queries in a courteous manner.



Q: What are the Contact Centre Operational times?

A: Currently the Contact Centre is operating between 8am-5pm with agents attending to customer queries.



Q: How can I access the contact Centre?

A:       Contact Centre phone number: 08688007614

          Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


My Taxes, My Duties: Building my Zimbabwe!!



This article was compiled by the Zimbabwe Revenue Authority (ZIMRA) for information purposes only. ZIMRA shall not accept responsibility for loss or damage arising from use of material in this article and no liability will attach to the Zimbabwe Revenue Authority.