Victoria Falls — The curtain came down on the 12th Competent Authorities Conference of the Global Forum on Transparency and Exchange of Information for Tax Purposes, which took place from 22 – 23 September 2025, with delegates reaffirming their united determination to strengthen international cooperation, curb illicit financial flows and embrace innovation in pursuit of global tax transparency.

The two-day meeting brought together 130 participants from 55 jurisdictions, further cementing Zimbabwe’s growing role in shaping the international tax agenda.

Opening the conference, Deputy Minister of Finance, Economic Development and Investment Promotion, Honourable David Mnangagwa, underlined the importance of openness in building resilient economies.

“Transparency and accountability are the cornerstones of resilient economies.

This conference has been about exchanging information, building trust and renewing our shared commitment to a financial system that serves people, not secrecy,” he said.

Deputy Minister Mnangagwa also noted Zimbabwe’s alignment with global best practice through key reforms, including joining the Multilateral Convention on Mutual Administrative Assistance in Tax Matters (MAAC), endorsing the Yaoundé Declaration, strengthening beneficial ownership frameworks, and preparing for the Automatic Exchange of Information (AEOI).

“These steps reflect Zimbabwe’s conviction that domestic resource mobilisation is the foundation of sustainable development,” he added.

Throughout the sessions, participants examined billions lost annually to illicit financial flows, underscoring the urgency of stronger cooperation to trace hidden wealth, enforce tax laws and restore public trust.

Discussions covered global risks to exchange of information standards, lessons from peer reviews of the Common Reporting Standard (CRS) and the new enhanced monitoring process for jurisdictions implementing Exchange of Information on Request (EOIR).

Preparations for upcoming confidentiality and data safeguard assessments were also spotlighted, with consensus that robust data protection frameworks are essential for credible cross-border exchanges.

Emerging challenges dominated part of the agenda, including the tax risks posed by digital assets and steps towards implementing the Crypto-Asset Reporting Framework (CARF) — designed to keep global transparency standards abreast of technological advances.

ZIMRA Commissioner General, Ms. Regina Chinamasa, welcomed participants by stressing the broader value of tax transparency.

“Tax transparency is not just a compliance obligation but an enabler of sustainable development. Every dollar lost to tax evasion denies citizens essential services such as schools, hospitals and infrastructure,” she said.

Closing the conference, Ms. Zayda Manatta, Head of the Global Forum Secretariat, praised the commitment shown by delegates and encouraged them to sustain the momentum.

“The strength of the Global Forum lies in its members’ collective will to implement standards consistently and inclusively.

This meeting not only reinforced technical exchanges but also deepened professional networks, which are critical for effective cooperation,” she noted.

The gathering concluded with a resounding pledge to deepen collaboration, enhance exchange of information systems and empower competent authorities across jurisdictions.

Delegates left Victoria Falls with renewed commitment to tax transparency and fairness as vital tools for sustainable development.

Taxes are not just numbers — they are classrooms, clinics, community safety programs &others

Through #MyTaxWorks, launched with @ZimTreasury, we are showing how compliance directly transforms everyday lives.

When you pay your taxes, you are building schools for children, supporting health services & funding initiatives that create jobs and boost economic growth in our communities.

Compliance is not a burden — it is a contribution. Together, let’s keep building our Zimbabwe.

#ComplianceMatters #MyTaxWorks #MyZimbabwe

Honourable Finance Minister of Finance, Economic Development and Investment Promotion, Prof. M. Ncube was joined by Deputy Minister K.D. Mnangagwa and PS G. Guvamatanga.

The leaders explored our digital platforms – FDMS, Electronic Cargo Tracking, Zimbabwe Electronic Single Window (ZESW), TaRMS & drones which are:
✅ Strengthening domestic resource mobilisation
✅ Facilitating trade
✅ Enhancing transparency and protecting civil society
✅ Improving service delivery

These innovations are transforming tax administration, supporting national economic growth and demonstrating the power of technology in modernising revenue systems for Zimbabwe.

#DigitalZim #SmartTaxation #TradeFacilitation #EconomicDevelopment #InnovationForGrowth

What is Iveri online internet banking Payment?

The https://esw.co.zw/ online payment system now has an Iveri option to pay online using Visa cards for USD payments

Clients who elect to use the added convenience will still need to do the batching process to convert their assessment(s) into the online readable format. After completing, the batching process there will be a Visa icon, which will take you to the payment page

Completion of the payment process will also allow the client to generate and print the receipt automatically without having to visit the ZIMRA Offices.

When can I start transacting?

The payment platform will be effective beginning 01 September 2025.

What are the benefits?

• Reduced cost of doing business as one can do the transaction in the comfort of their homes or offices
• No more queueing at ZIMRA Payment offices
• Real time payments
• It’s easy and convenient
• No risk of moving around with cash for your payments

Contact us on

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By Chenayi Maponga and Thulani Mtomba

The Annual Zimbabwe Revenue Authority (ZIMRA) Sports Gala is a highly anticipated event that takes place every year, attracting hundreds of participants and spectators from all ZIMRA regions. This year, the three-day event was held in the City of Queens and Kings, aiming to foster staff engagement and togetherness through sport. The gala was held under the theme "My Health, My Wealth."

The event kicked off with an opening dinner on August 29, 2025, at the United College of Education in Bulawayo. Speaking at the official opening, the Commissioner of Customs and Excise, Mr. Batsirai Chadzingwa, who represented the Commissioner General, emphasized that competitors should seize the opportunity for social interaction and self-fulfillment in the pursuit of sporting excellence. The night was ablaze with several entertainment outfits including the ZIMRA Bulawayo and Harare choral competitions, with Bulawayo emerging the victors.

Athletes competed in various sporting disciplines, including soccer, darts, volleyball, basketball, netball, pool, tug of war, chess, lawn tennis and a walkathon. There was a crop of new talent, showcasing a lot of energy and enthusiasm. It will go down memory lane that runners like Simbarashe Mhurwa from Gweru and Kumbirai Makandire and Tadiwa Jani from Kurima are talented sprinters. Throughout their races, the three ran like the wind, dashing across the field like bullets out of Iran and in turn leaving everyone behind.

The atmosphere was electric, with live music playing at the White City Sports Stadium, creating a soundtrack that motivated the athletes and entertained the crowd.

The first race was the managers’ race, where the leading runners began to separate themselves from the pack, demonstrating incredible speed and endurance. Mrs Gamuchirayi Makwangudze emerged the winner exhibiting tact and determination. In the male category, Mr Henry Nyamuromba scooped first prize in an interesting race for the mature and focused.

Among the marathon runners, Mr. Tonderayi Shonhiwa, Procurement Management Unit Director, who trains tirelessly for marathons and is a silver medalist at the popular Comrades Ultra marathon, showed outstanding prowess when it comes to running. The crowd erupted in cheers as he passed by, his face a mask of focus, resilience and determination. Meanwhile, other runners like Delight Mutandi embraced the challenge with smiles and camaraderie, inspiring one another along the way.

In all the other disciplines, teams exhibited strong teamwork and strategy, as each member had to perform their best to ensure their team’s success. Families, colleagues and friends joined in celebrating participants’ achievements with, singing, dancing, high-fives and hugs. Spectators gathered in droves creating a vibrant sea of colour and sound. The cheers grew louder as runners and other players for volleyball, basketball, tug-of war, darts, pool and chess participants demonstrated great determination and focus.

The sense of accomplishment was palpable as participants from all disciplines made their mark. The support team at the closing ceremony, will tell you a different story of revenue officers. My conclusion in all this is that drumming, singing and dancing is more than just fun.  It is a powerful mental exercise. The thunderous, drang and rhythm offered by this vibrant group was nothing short of amusement, enjoyment and real art.

At the closing ceremony on Sunday, medals and trophies were awarded and participants shared their stories of perseverance and triumph. The Commissioner General, Ms. Regina Chinamasa, joined her ZIMRA team on Sunday to present the winners with their awards.

The ZIMRA Annual Sports Gala is not just a test of physical stamina and endurance; it is a celebration of team spirit and the joy of sport. It brings people together, fostering a sense of unity and shared achievement that resonates long after the games, providing athletes with thrilling competitions and captivating performances.

Ultimately, the best-performing athletes are selected to represent ZIMRA and Zimbabwe at the Southern African Inter-Revenue Administration Games (SAIRAG), annual sporting events where regional revenue authorities like ZIMRA compete to promote unity, teamwork, and healthy competition. The 2025 event was hosted by ZIMRA in Harare, Zimbabwe, and the next edition in 2026 will be held in Namibia.

The Zimbabwe Revenue Authority (ZIMRA) attained a Client Satisfaction Index (CSI) of 72% for Q1, 2025, a significant increase from the Q4, 2024 index of 69% based on the 14 service dimensions that were measured during the survey.  Precise Management and Research Consultancy, was the supplier that carried out the Research on ZIMRA’s behalf to assess service delivery and enhance stakeholder engagement.

The survey was both qualitative and quantitative and reached the following key market segments: Tax Accountants, Clearing Agents, Transporters, Importers, Exporters, and Government Departments, SMEs, Cross-border Traders and NGOs. The Q1, 2025 responses were drawn from 3267 up from 643 respondents who participated in the survey in Q4, 2025.

The respondents were drawn from all the regions and the regional ratings were as follows from the researcher’s observations:

The Customer Satisfaction Index by Service Attributes were as follows:

 ZIMRA will continue to increase education and awareness to and invest in stronger taxpayer education initiatives and clearer communication on tax obligations. An action plan will be developed to address gaps in Q2, 2025. ZIMRA will carry out the same exercise for Q2, 2025.

The Zimbabwe Revenue Authority (ZIMRA) has entered into a Memorandum of Understanding (MOU) with the Department of Deeds, Company Registration and Intellectual Property to strengthen transparency, enhance compliance, and improve service delivery.

This strategic partnership marks a major step towards building a modern, connected public administration system where institutions seamlessly share critical information.

Through the MOU, ZIMRA will be able to access company registration and property records to verify declarations, detect undeclared assets and ensure that more businesses and individuals are captured fairly within the tax net.

The collaboration will also help reduce duplication of processes, ease doing business and provide faster, more reliable services to the public.

The integration of systems fosters trust, accountability and it nurtures a culture of honesty and responsibility in fulfilling tax obligations.

This partnership underscores ZIMRA’s commitment to domestic resource mobilisation as the backbone of national development.

The milestone ensures that every dollar due is collected efficiently and fairly, strengthening the foundation for Building Zimbabwe.

In partnership with stakeholders, we are co-creating our 2026–2030 Strategic Plan, aligned with Zimbabwe’s Vision 2030 aspirations.

Emerging priorities include:
- Digitalisation:  Smart, seamless, data-driven tax services
- Expanding the Tax Base: Bringing more Zimbabweans into a fair, inclusive system
- Simplifying Compliance: Faster, easier and taxpayer-friendly

This is more than a strategy — it’s a call to action: How can we make tax a tool for growth, development and shared prosperity?

Together, we are shaping a transparent, efficient and customer-centric ZIMRA that empowers Zimbabweans and transforms the nation’s tax experience

#MyTaxWorks #DigitalTransformation #TaxCompliance

By Severino Garah

In a heartwarming display of community spirit, the Zimbabwe Revenue Authority (ZIMRA) has stepped up to support those in need, making a significant impact on the lives of the elderly at Bumhudzo Old People’s Home in Chitungwiza.

This generous initiative saw the donation of clothes, shoes and winter wear, all aimed at warming both body and soul during the chilly months.

Last year, the ZIMRA Charity Trust launched a campaign encouraging ZIMRA staff to declutter their wardrobes for a noble cause. The response was nothing short of inspiring, as employees rallied together throughout November and December, generously contributing items to help those less fortunate.

The collected treasures found a new home at Bumhudzo, while another consignment of children’s clothing is set to bring smiles to yet another care facility. The elderly inmates showed their appreciation to ZIMRA through song and dance.

Major Marere, the Director of Special Services at Bumhudzo, expressed heartfelt gratitude upon receiving the donations. She emphasized the home’s reliance on the kindness of well-wishers to provide essential care for the elderly residents.

Bumhudzo, a sanctuary run by the Salvation Army, is home to four remarkable centenarians, including the beloved sekuru Ticha, who at 107 years young, celebrated the occasion with a joyful song and dance in appreciation of ZIMRA’s generosity.

The ZIMRA team was not only touched by the spirit of giving but also inspired by the sustainable projects flourishing at Bumhudzo. They were particularly impressed by the home’s innovative horticulture initiative, which utilizes a greenhouse donated by ZIMRA as part of its Corporate Social Responsibility efforts. This project not only provides fresh produce for the residents but also fosters a sense of community and purpose.

Sekuru Ticha (107years), dressed neatly, standing at the table with donations from ZIMRA.

The Charity Trust Chairman, Mrs Cynthia Mugwira-Jowa commended staff for their incredible generosity and urged them to continue making a difference in their communities. ZIMRA’s efforts are a shining example of how collective action can transform lives, proving that even small acts of kindness can create waves of positive change.

In a world that often feels disconnected, ZIMRA’s commitment to giving back serves as a powerful reminder of the impact we can have when we come together to support one another.

Bumhudzo Old People’s Home is a beneficiary of a greenhouse donated by the ZIMRA Charity Trust in 2018, as part of ZIMRA’s Corporate Social Responsibility footprints.