In 2025, the Zimbabwe Revenue Authority (ZIMRA) marked an important milestone in advancing the nation’s goals of modernity, digital transformation and improved service delivery. Guided by clear priorities and deliberate implementation, the year reflected steady progress supported by a continued focus on NDS2 and stronger integration aimed at improving economic resilience, sustainability and stability.

Throughout the year, government and stakeholder efforts emphasised not only growth, but also improved systems for delivering results more efficiently and transparently. With digital transformation at the centre of many initiatives, public services and economic planning improved, enabling faster coordination across institutions and better outcomes for communities.

Stable Economy and Strong Performance

A defining feature of 2025 was the commitment to building and maintaining a stable economy, supported by continuous policy action and coordinated execution.

“The economy showed positive performance during the year, driven by efforts to strengthen productivity, improve operational efficiency and create a business environment that encourages investment and sustainable development,” said the Board Chairman Mr Antony Mandawanza.

The Commissioner General Ms Regina Chinamasa added that as a result, ZIMRA’s work in revenue collection and compliance support contributed meaningfully to national development objectives and the broader economic agenda.

Revenue Growth and Recognised Outcomes

Among the most notable achievements of the year was the recognition of *three key outcomes* aligned to revenue performance and economic development.

In particular, the year delivered a reported achievement of USD 7.6 billion in revenue, a result that reflects improved planning, enhanced implementation, and stronger performance across ZIMRA’s core functions. More importantly, this achievement demonstrates how effective systems, targeted interventions, and disciplined execution translate into measurable progress for national priorities.

Strengthening the Economy through NDS2 and Integration

Beyond revenue performance alone, 2025 reinforced the need to strengthen the economy through a balanced approach improving governance, strengthening economic integration and supporting key growth sectors.

The focus on NDS2 ensured that programmes and activities remained aligned with national priorities, while enhanced integration helped reduce operational gaps and improve cooperation across institutions. This strengthened the overall effectiveness of efforts aimed at promoting compliance, fairness and sustainable development.

Looking Ahead

As ZIMRA and stakeholders reflect on the achievements of 2025, the message going forward is clear: we must continue building momentum in the coming years. The lessons learned in 2025 should guide future strategies—strengthening our commitment to modernity, digital improvement, and strong economic performance. With continued focus on *NDS2* and integration, the foundation laid in 2025 will support long-term prosperity and sustained development.

In summary, 2025 has proven that when priorities are clear and execution is consistent, economic growth becomes achievable, one year, three outcomes and measurable results.

By Dr. Blessed Magama

The Zimbabwe Revenue Authority (ZIMRA) has taken a bold step in its digital transformation to modernise how records and information are created, stored, accessed and governed across the organisation through the Enterprise Content, Document & Records Management System (ECDRMS). This strategic move saw 40 officials from all ZIMRA Divisions and two representatives from National Archives of Zimbabwe, congregating to expedite the ECDRMS workshop from the 3rd to the 6th of March 2026 in Kwekwe.

The Head Administration Mr Mapenzauswa, the Senior User of the ECDRMS, delivered opening remarks on behalf of the Director Finance, Administration and Infrastructure Mrs Chitanda: the Project Owner, and said, “The project received great support from the Executive Management and the Commissioner General, and the Project Management Board was constituted”.

He added that, “The Board held its first meeting on the 20th of February 2026 and resolved to have the Project Initiation Document (PID), Project Brief (PB), Business Case (BC) and key system functionalities and specifications reviewed to meet the procurement standards”.

The Project Manager Dr. Magama gave the background, objectives and expected outcomes of the project. The Assistant Project Manager Mr Dingwa gave the programme outline and emphasis on the output documents expected from the workshop.

Thereafter delegates delved into sessions that were very live and engaging. They applied their inquisitive minds to dissect the differences between use-cases (what a user wants to accomplish with the system) and workflow processes (how work actually happens step by step). Heated debates were interesting on the distinction between documents, records and content.

‘Hypotheses’ were coined in statements like, “all records and documents are part of content but not all content are documents and records” and “all records are documents but not all documents are records”. Making it clearer in a humorous way, thunderous echoes shouted, “all wives are women but not all women are wives”.

The Chief Archivist from National Archives Ms Kundai Chazovachii illuminated the discussions sharing on success factors, challenges encountered and mitigatory measures they applied till they get a supplier of their EDRMS.

Stressing on the benefits of the ECDRMS Mr Tafadzwa Mbawa, who was part of the delegation said, “We are going to eliminate loss of client records, poor corporate governance and reduced client satisfaction, overcrowded registries, weak record security and increased litigation losses, compliance enforcement challenges among other things.”

It became vivid during the discussions that while the manual system seems easy to implement it is grossly inefficient. Adding humour to that, Aldous Mangadza alias Sekuru Ziso remarked that, “The nearer to the church the further from God.”

The ECDRMS solution will facilitate end-to-end automation of document and records management processes, including: creation and receipt of documents, records and content, classification and metadata indexing among other benefits. Furthermore, the solution will incorporate a secure Electronic Signature capability that enables legally compliant digital signing and sequential and parallel approval routing among other things. The ECDRMS replaces fragmented, paper-based processes with a secure, centralised digital platform for standardised document workflows, records lifecycle management, enhanced compliance, accessibility to information resources and their long-term preservation.

Plumtree, Zimbabwe – On January 26, 2026, the Zimbabwe Revenue Authority (ZIMRA) marked International Customs Day with a vibrant ceremony at the Plumtree Border Post, drawing attention to the essential role of customs in safeguarding society. The day centered around the World Customs Organization (WCO) theme, “Customs Protecting Society through Vigilance and Commitment,” emphasizing the importance of customs authorities in a rapidly changing global landscape.

In her address, Acting Commissioner of Customs and Excise, Mrs. Angeline Mashiri, reiterated the WCO’s message that customs administrations worldwide serve as vital protectors of national security and public health. “The theme reflects the evolving role of customs in safeguarding economies while enabling development. It calls for our community to take collective action in protecting society,” she stated, echoing the WCO's imperative for shared responsibility among customs officials and the public alike.

ZIMRA Commissioner General Regina Chinamasa also emphasized the human aspect of customs operations. “Customs is not just about borders; it’s about people. Our officers are unsung heroes, standing at the frontline of our nation’s economic and social security,” she said, underscoring the often unseen efforts of customs personnel who work tirelessly to protect the public from harmful goods.

Mashiri highlighted the critical functions of customs beyond mere enforcement. “Customs is more than control; it is about care for our communities and the integrity of our borders,” she emphasized. This message resonated throughout the day, as participants were reminded of the pivotal role customs plays in enhancing trade facilitation while simultaneously safeguarding against illicit activities that threaten public safety.

The event was attended by key stakeholders, including the Deputy Minister of Finance, Hon. David Kudakwashe Mnangagwa, and Minister of State for Provincial Affairs, Hon. Albert Nguluvhe, who both expressed their gratitude to customs officers and their unwavering commitment to protecting Zimbabwe’s economic future.

As a testament to the effectiveness of ZIMRA’s efforts, Deputy Minister Mnangagwa noted that customs-related taxes contributed approximately 31% of the nation’s total revenue in 2025. He remarked, “Strong and well-equipped customs authorities are indispensable to national and international security, public health, and trade facilitation.” This reflects a broader recognition of how customs can bolster economic resilience and development across the region.

One of the most striking demonstrations of commitment to safeguarding society came from the community itself. Engaged locals voiced their readiness to collaborate with customs officers, serving as vigilant sentinels against illicit trade. This partnership was seen as essential in addressing challenges posed by smuggling and unsafe goods, in line with the WCO’s call for community involvement.

Celebrations concluded with a renewed commitment from officials and the public alike to champion customs’ protective mandate. The event not only highlighted customs as a crucial pillar in national development but also reinforced the notion that every border is a gateway to opportunities.

The Zimbabwe Revenue Authority (ZIMRA) engaged Finance and Accounting students from the University of Zimbabwe in a tax seminar aimed at strengthening technical knowledge and supporting the Authority’s culture transformation agenda.

The tax education seminar, held on 28 May 2026 at the University of Zimbabwe HLT 500 Hall, had over 300 students in attendance. The seminar focused on three key areas: Domestic Taxes, Audit, and Customs. Senior ZIMRA officers from the Domestic Taxes and Customs divisions facilitated sessions on Income Tax, Value Added Tax, Pay As You Earn, audit procedures, taxpayer rights, and customs valuation and tariff classification under the ASYCUDA World system.

Mrs Rutendo Mapani, Technical Services Manager, emphasized that the seminar forms part of the Authority’s broader strategy to shift from enforcement-focused approaches. “When taxpayers understand tax obligations and administrative processes, voluntary compliance improves. Obey the law—that’s why we are here today. What we need is compliance,” she said.

Mr Samson Chikunguru from Technical Services – Domestic Taxes highlighted the benefits of TARMs and FDMS in reducing compliance burdens and enhancing the ease of doing business for taxpayers.

The seminar also advances the objectives of ZIMRA’s Women in Taxation initiative, which seeks to address barriers to women’s participation and leadership in tax policy and administration. With women constituting a significant proportion of Finance and Accounting graduates, early exposure to tax systems is expected to enhance representation and inclusion within the profession.

Speaking at the same event, Dr Tonderai Kapesa from the Finance and Accounting Department expressed gratitude to ZIMRA for the collaboration, noting that such engagements ensure that academic training remains aligned with industry practice. Students were exposed to ZIMRA’s electronic platforms, including e-Services, and gained insight into career pathways in tax audit, customs, and revenue management.

ZIMRA intends to roll out similar engagements at other tertiary institutions across the country. The Authority’s culture transformation programme prioritises client-centric service, transparency, and stakeholder education as drivers of improved compliance and revenue mobilisation.

The Zimbabwe Revenue Authority (ZIMRA), during a routine enforcement operation led by its officials, successfully intercepted a 15-tonne consignment of smuggled meat products in Chiredzi at the Mutirikwi River area of Triangle, known as an increasingly popular smuggling corridor.

The interception occurred when the truck with Zimbabwean registration number plates AGZ 3488 was inspected and found to be carrying approximately 15 tonnes of meat and food products worth an estimated market value of ZWG 945,000.

The considerable cargo, which lacked supporting customs documentation, included 197 packages of 80kg chicken cuts and 7 packages of 10kg sausages, alongside polony, raising serious health and legal concerns.

"Enforcement operations and physical inspections are critical parts of ZIMRA’s mandate designed to safeguard Zimbabweans from harmful foods, substances and illicit drugs to protect public health," remarked Mr. Batsirai Chadzingwa, ZIMRA's Commissioner for the Customs and Excise Division.

Initial investigations indicate that the goods under scrutiny likely originated from South Africa, with several meat products bearing South African labels. The meat was transported unrefrigerated, which creates the  risk and hazard of rapid spoilage in high temperatures and ultimately compromises food safety.

“In the end, it’s about protecting our community,” Chadzingwa added. “We urge transporters and importers to adhere to the designated routes and laid-down procedures. The consequences of non-compliance are severe, and we will not hesitate to enforce the law. ZIMRA will continue to fulfil its mandate; the message is clear: smuggling won’t be tolerated.”

Zimbabwean law states that foodstuffs cannot be imported without proper declaration or payment of duties and strict adherence to regulations regarding the importation of restricted goods is essential.

In addition to legal implications, the quality and safety of foodstuffs are of paramount concern in the interest of public health. The lack of refrigeration during transportation and the absence of necessary import permits ultimately threaten community health, making ZIMRA’s work even more critical.

ZIMRA is committed to continuously enforcing import control laws, which include detaining non-compliant consignments and ensuring that unsafe food products are promptly removed from circulation.

As ZIMRA continues to navigate the complex landscape of smuggling and enforcement, the Chiredzi interception serves as a reminder of the vital role of integrity in the food supply chain.

This incident sheds light on the persistent issue of smuggling in the region and highlights ZIMRA's commitment to safeguarding public health.

Data Privacy Week serves as a timely reminder that ZIMRA’s mandate is built entirely on trust. Every day, the Authority process vast volumes of sensitive personal data. Safeguarding this data is not optional it is a legal, ethical and institutional responsibility.

To support responsible data handling and provide dedicated oversight of how personal information is managed, the Authority has two registered Data Protection Officers.

Who Are ZIMRA’s Data Protection Officers?

Tinashe C. Makambaire – DPO	Margaret Chirimumimba – DPO

 Why Were DPOs Appointed at ZIMRA?

Under the Cyber and Data Protection Act [Chapter 12:07] and SI 155 of 2024, all entities that process information are required to appoint a Data Protection Officer. This role goes beyond compliance, it strengthens governance, accountability and public confidence.

What Does a Data Protection Officer Do?

The DPO does not perform IT or enforcement duties. The role sits within the Corporate Risk and Compliance Division focusing on oversight, guidance and assurance to ensure personal data is handled responsibly. They serve as the official liaison with the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) and data subjects.

Why This Matters to You

ZIMRA’s Data Protection Officers are available to support you, protect your rights and address any data protection concerns that you might have as a data subject.

For inquiries, guidance, or to report a suspected data incident, please contact the Data Protection Office directly:

 📧 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Bulawayo

On Tuesday, 21 April 2026, the Zimbabwe Revenue Authority (ZIMRA) convened its Stakeholders’ Breakfast Meeting on the sidelines of the Zimbabwe International Trade Fair (ZITF) 2026 at Holiday Inn-Hotel, bringing together Government representatives, ZIMRA Board Members, captains of industry, and the media fraternity. The forum strengthened ZIMRA’s annual ZITF engagement programme, providing a platform for constructive dialogue on areas where business and the tax administration can work together for mutual benefit.

In remarks delivered at the breakfast meeting, Acting Commissioner General, Misheck Govha, said the gathering offered an opportunity for meaningful synergy between industry and the Authority, adding that as breakfast conversations continue, stakeholders can raise feedback that supports improvements in service delivery. He underscored the need for a shared culture of tax compliance, urging businesses that are not compliant to regularise, while noting that ZIMRA has teams ready to assist. He also called for a renewed commitment to integrity, fairness and mutual respect between taxpayers and the tax administrator, warning that corruption, smuggling, tax evasion and other forms of wrongdoing cannot be tolerated.

Mr Govha further linked the discussions to the ZITF 2026 theme, “Connected Economies, Competitive Industries,” and explained how ZIMRA’s own thrust—“Connecting Economies, Strengthening Compliance, Driving Competitive Industries”—aligns with efforts to support industrialisation. He highlighted ZIMRA’s progress towards innovation, automation and digitalisation, stressing that the direction is meant to improve efficiency for both revenue administration and business processes such as filing, trading and payment of dues. He also noted that platforms like the stakeholders’ breakfast meeting contribute value to the fiscal reform process by addressing challenges that neither side can solve alone.

As ZITF continues, ZIMRA said it remains committed to strengthening its partnership with stakeholders, advancing systems that make compliance easier, and promoting zero tolerance for bad practices—so Zimbabwe can move toward a corruption-free customer experience and a more competitive, connected economy.

ZIMRA is participating at this year’s ZITF at their pavilion and has called on clients and the general public to come through their stand and get assistance and tax related information.

Plumtree, Zimbabwe – The vibrant atmosphere at the Plumtree Border Post on January 26, 2026, underscored the increasing recognition of communities’ vital roles in border security during this year’s International Customs Day. With the theme emphasizing “Customs Protecting Society through Vigilance and Commitment,” local residents emerged as essential stakeholders in the quest for national security.

The event featured a message from Acting Commissioner of Customs and Excise, Mrs. Angeline Mashiri, who stressed the need for strong partnerships between customs and the community. “The importance of building partnerships with communities can’t be overstated,” she remarked, highlighting the collective effort needed to combat illicit trade and ensure public safety.

Communities living near borders act as the first line of defence against illegal activities, functioning as the “police” of their borders. Their vigilance in monitoring movements and reporting suspicious actions to customs officials is crucial. Many local actions lead to the recovery of contraband and the apprehension of offenders, showcasing the significant role residents play in enhancing border security.

Residents are encouraged to guard border areas diligently, keeping an eye on their surroundings and reporting any wrongful activities to customs officials. This proactive stance not only assists ZIMRA but fosters a sense of ownership among community members. Additionally, a cooperative relationship with customs personnel ensures safety for both parties.

Chief Wasi, a traditional leader at the event, expressed newfound commitment to engaging with customs processes after realizing the importance of her jurisdiction. “I now understand that the border is not just a line but an extension of our community,” she said, reflecting on the significance of ZIMRA's outreach that brought her to the celebrations.

Minister of State for Provincial Affairs, Hon. Albert Nguluvhe, commended ZIMRA for hosting the event in Matabeleland South, noting its alignment with the government’s Devolution Agenda. “Bringing these celebrations to Plumtree enhances our community's engagement in national programs,” he asserted, calling for economic empowerment across the province.

Nguluvhe also suggested that ZIMRA and the government consider channeling some forfeited goods to local stakeholders, including chiefs, to support community development. “This approach will strengthen our local economies and ensure that communities benefit from our border activities,” he remarked.

The minister highlighted Matabeleland South's significant contribution to the national economy, which accounts for around 40% of Zimbabwe’s GDP. “Borders are not lines of separation; they are lines of opportunity, where trade meets tourism,” he said, urging community members to capitalize on the economic potential their location provides.

International Customs Day 2026 served as a powerful reminder of the strength found in community engagement. The collaboration between customs authorities and local populations is pivotal in shaping a safer future for all. This day not only showcased the essential services customs provide but also reinforced the notion that every community plays a critical role in securing its borders. As local citizens and customs officers commit to working together, it becomes evident that border security is a collaborative journey rooted in trust, transparency, and shared responsibility.

By Inzwirashe C. Muwonwa, ZIMRA International Desk

The Zimbabwe Revenue Authority (ZIMRA) will join the global customs community in commemorating International Customs Day on 26 January 2026, an annual event that shines a spotlight on the vital role customs administrations play in safeguarding societies while facilitating legitimate trade.

Observed worldwide under the World Customs Organization (WCO), International Customs Day provides an opportunity to reflect on the evolving responsibilities of customs authorities in a rapidly changing global environment.

This year’s theme, “Customs Protecting Society through Vigilance and Commitment,” highlights vigilance, professionalism and dedication as pillars in protecting communities, economies and borders.

Smuggling of illegal goods and circumvention of taxes remain a major challenge in Zimbabwe.

ZIMRA’s enforcement operations in 2025 focused on curbing illicit trade and protecting public revenue. Many of the seized goods were contraband illegally imported to avoid payment of customs duties and taxes, undermining national revenue collection, distorting fair trade and exposing consumers to unregulated products.

Among the intercepted items were alcoholic beverages, meat and meat products, hardware and electrical goods, fridges, soft drinks and other foodstuffs. Second-hand clothing, gold, pharmaceuticals, cannabis, skin-lightening creams, cement, shoes, new clothing and motor vehicles were also commonly smuggled.

“These seizures reflect ZIMRA’s unwavering commitment to protecting society and ensuring fair trade,” said Ms Regina Chinamasa, Commissioner General of ZIMRA.

“We remain vigilant at all ports of entry and within domestic markets, using technology, intelligence-led operations and collaboration with other agencies to safeguard public revenue and uphold compliance.”

This year’s International Customs Day will be commemorated at Plumtree Border Post, highlighting ZIMRA’s customer-focused approach, adoption of digital solutions and firm stance against smuggling, fraud and other cross-border crimes.

Through technology-driven reforms, intelligence-led enforcement and continuous staff capacity building, the Authority aligns with international best practices while responding to Zimbabwe’s local economic realities.

Beyond revenue collection, ZIMRA protects society from harmful and prohibited goods, supports national security and contributes to economic growth.

International Customs Day is therefore not only a celebration but also a reaffirmation of the Authority’s pledge to operate with integrity, transparency and professionalism.

As Zimbabwe positions itself as a competitive player in regional and global trade, ZIMRA’s role remains pivotal.

The observance of International Customs Day serves as a reminder that effective customs administration is a shared responsibility, requiring collaboration with government agencies, traders and the public to build safe borders and a prosperous nation.